I’m going to open this post with – How to stop your Facebook ads and remove credit cards and paypal as the payment method.
Log into Facebook
On the left side you will see Apps – Ads. Click on Ads.
Look for Settings on the left and click on that.
FB will ask for your password again.
Near the top of the page you will see your Account ID. Under that is a blue link to Close Ads Account. Click that.
A box will pop up asking why you want to close your ads account. Complete that.
** Note – your campaign needs to be done. Edit the settings, dates, etc. to end your campaign. You most likely will not be able to close until your campaign is ended AND your payments have been made to FB.
Once you have completed the closing steps above you will need to wait a couple days to see if your payment method has been removed from Facebook. *** This is also how to remove payment methods from Facebook. ***
After waiting a couple days – log back into Facebook
On the top right click to Account – then Account Settings.
Then look to the left side and find “Payments” – click that
In the menu you will see Payment Methods – click the blue ‘Manage’ link
Once you have successful ended your ads you should be able to remove all of the payment methods connected to your account. As long as you have an app, game, or ad running that requires a payment, you won’t be able to remove all payment methods. Follow the instructions above to end and close your ads. Click around for similar methods to leave games and apps.
** Another note – Facebook is changing all the time. Apps come and go and each one will have a different process. These instructions may be outdated quickly. Sorry.
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.. If you have given FB your Paypal or credit card information here is another way to sever the relationship. The detailed instructions below will make it so Facebook cannot take money from Paypal. I assume you can follow similar steps for your credit card.
- Log into your Paypal account.
- View your transactions.
- Look at your payment history and find the line that shows a payment to Facebook
- There will be a blue link saying “Details” that appears to the right of the word “Completed”
- Click on the word “Details”
- A new window will open showing the transaction details
- On this page you should see “Billing description: Facebook Payments” (make sure you are viewing a Facebook transaction)
- Just below that is a link stating “View Billing Agreement Details”
- Click on that.
- A new page will open.
- Near the top you’ll see “Status = Active” Click the words that cancel the relationship. (Since I’ve already canceled the relationship I don’t know exactly what is says.)
- Log out of Paypal.
- Close your browser. (Whenever you are viewing financial info you should close out your Internet browser completely and pull up a fresh session.)
After I completed these steps, I received an email from Paypal confirming the relationship had been ended and that FB will not be able to charge my paypal account anymore. I am uncomfortable having financial information stored in FB. It seems Facebook wants you to keep a primary payment method in the system.
If you have been playing farmville, zooland, or any other game you may be facing the same issue. The detailed steps above will help those of you with Paypal. Facebook will not be able to charge your Paypal account.
I assume if you have given Facebook your credit card information there are similar steps you can take online to end the relationship. Poke around and give it a try.
~ Jenna
If I have helped you in any way please consider doing any of your regular Amazon shopping through one of my links.
This has been a frustrating experience. I just followed the steps to close ad account. Will follow up.
Thank you, Angelo. I look forward to hearing from you.
Jenna
THANK YOU soo MUCH for posting this – I was having soo many issues with bank overdrafts because of facebook, I was an idiot and gave them my information and forgot when it was going to be taken out and didn’t realize it was an automatic outta paypal I clicked the end Advert account too – didn’t look like it did anything , my ad has run its course, didn’t do me much good though, but that’s not facebooks fault. I will check back in a few business days and see if its closed, in the mean time i canceled my agreement on paypal with facebook hopefully that will stop any further problems. I’m also taking my checking account and credit and debit cards off paypal and just request a check when i have money in there and use a prepaid cash money card when i need to put money on it.
Anyways Thanks again for this If i haven’t found this i would have been lost and still crying ( I’m stressed lol)
Alicia
Good luck and yes please let us know what happens.
~ Jenna
Jenna,
Thank you for posting this. I severed the relationship between FB & PP because I couldn’t seem to close the ads account. (I’ve never even posted an ad!) Your “how to” was extremely helpful!
I was about to proceed with creating an ad for an upcoming class. Not many people are using FB ads in Bermuda so I think it’s a good strategy. However I only want it to run for 10 days and your blog is making me think I shouldn’t do it. Do you think I’ll be able to cancel it 10 days from now. Do you know if your method still applied now in the Fall of 2011?
I think things are the same or better. I ran an ad a few months back and some of the issues I faced the first time around were fixed.
If you run the ad you’ll have to wait until Facebook has been paid and all fees are tied up before removing the payment method. This can take a couple weeks. You will not be able to remove your payment method the last day of the ad or a short time after the ad stops. Payment has to be processed and complete.
I didn’t have any issues with my last ad. It ran, FB was paid, a couple weeks later I made sure my payment method (Paypal) was out of the system. It all went well.
Good luck
My question for you though is if your cancellation is pending are they still charging you for the ad?
Probably. What are the details of your ad period? When do you have it set to stop? You don’t have to answer me. My advice to you is to chance your ad set up to stop soon, only allow to charge $X amount per day, only hit very few criteria, etc… Get your ad to stop first. Edit it to say you only want to spend $1.00 a day.
If you have your ad set to run for the next week or two, Facebook may not want to close it. Edit your ad to end. Select a new end day – such as tomorrow. You will need to pay for what you set upand what is currently being charged to you . The trick is to change that set up in order for it to end. Once it has ended, you will be done accuring fees and Facebook should be able to close your ad.
I haven’t visited the ads area in a long time so I hope my info is still helpful. Good luck with it.
Yea, thanks for the info. Nah, the ad period is over but i initially thought it would stop after just a day but it was a “daily” thing so although i didnt lose a crapload of money i just wanted to be sure that it wasnt still charging me. So far it looks like its not which is good but its still pending which baffles me. I will keep an eye on it and hope that clears out soon. Thanks again.
You’re welcome. Facebook is confusing and it changes so often. Just when you figure out a task, they change how you do it. Ugh.
Jenna
Thanks a LOTTTTT for these usfull steps, I just followed the steps one by one and ends the relation between my paypal and facebook, which was a nightmare for me…. super, happy to get such help!
Glad to help. Facebook changes so often I wasn’t sure if this was still accurate.
~ Jenna
Thanks again.
Mine says an advert was created and approved but I don’t know how they can charge me with nothing for my payment set up. Am I safe?
Hi Donna – I assume Facebook cannot charge you if you haven’t given them any credit card or paypal info – BUT if you have connected an app, game, contest, shopping thing, coupon deal, etc to a payment method, it is possible there is one stored in your Facebook account. Look around your settings to see if you have a payment method stored.
If not, I think you’re safe. If you look at your ad report and it doesn’t appear to be running or tallying up charges, you are not being charged.
~ Jenna
Okay, I’m kind of scared because just today I used my paypal to buy some credits for a game I like, and which it only costed me 2.50 but once I purchased them I went and remove my paypal from my payment list. So now whenever I clicked on the payment option, my paypal info is not there. So does that mean that they got no more info on me?
Edit – It sounds like you are safe. But If I were you I’d go into Paypal and double check. Just remove FB or the game as a payee( or whatever the word is) Follow the steps i list in the post to remove them. Unlink the connection, etc but do it through your Pay pal account.
Good luck
thank you so much, I also became so frustrated trying to remove my paypal information, even after someone made a unauthorized charge from fb to paypal, fb refunded it saying I done it by mistake, whatever just give me my money back and since then I’ve been trying to remove my paypal information. thank you so much
You’re welcome!
Jenna
Hi,
Many thanks for this link. Just used your paypal method to cancel my link to facebook.
On paypal, it says ‘Cancelled on [date]“.
Once again, thanks!
Kheng
Hi,
FYI, after I cancelled my link to Facebook through paypal, I went to my facebook account and remove my payment method as well.
At the top right hand corner, there’s a little down arrow next to “Home”. Click on it and it would show a number of choices. Choose “Account Setting”. On the left side of this page, click on “Payments”. Then click “Payment Methods”.
As I have already removed my payment method, I’m not sure what follow.
Just follow the prompts and remove your link if you don’t want to have any financial links.
All the best!
Kheng
Glad I could help. Thank you for the Facebook menu names.
Jenna